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Payment Questions

• How Can I Cancel My Order?
• Where Do I Enter My Discount Code?
• Can I Use a Pre-Paid Gift Card?
• Why Have I Been Charged Multiple Times?
• Can I Use a Discount Code with ApplePay, AmazonPay, Quadpay or PayPal?
• QuadPay

General FAQs

• Which Thumbstick is Best For Me?
• Controller Compatibility Guide
• KontrolFreek Thumbsticks Over Time
• Why is increased range of motion important?
• What is a Performance Thumbstick?
• What Controllers are Grips Compatible with?

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Shipping & Delivery

• ★ KontrolFreek Shipping Policy
• How Long Will Shipping Take?
• Free Shipping Policy
• Shipping Methods
• Track My Package
• Will KontrolFreek Ship to My Country?

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Returns & Exchanges

• What is the KontrolFreek Return Policy?
• How Do I Make a Return?
• Exchanges
• Australian Consumer Law