Have A Question For Us?

General FAQs

• ★ What is a Performance Thumbstick?
• SteelSeries Headset FAQ
• KontrolFreek Cable Compatibility
• How to Install Gaming Lights
• Which Thumbstick is Best For Me?
• Controller Compatibility Guide

See all 18 articles

Payment Questions

• How Can I Cancel My Order?
• Where Do I Enter My Discount Code?
• Can I Use a Pre-Paid Gift Card?
• Why Have I Been Charged Multiple Times?
• Can I Use a Discount Code with ApplePay, AmazonPay, Quadpay or PayPal?

Shipping & Delivery

• ★ KontrolFreek Shipping Policy
• How Long Will Shipping Take?
• Free Shipping Policy
• Shipping Methods
• Track My Package
• Will KontrolFreek Ship to My Country?

See all 10 articles

Returns & Exchanges

• What is the KontrolFreek Return Policy?
• How Do I Make a Return?
• Exchanges
• Australian Consumer Law