Domestic Shipping Methods*
DHL: Shipping takes approximately 3-8 business days (Monday-Friday) for standard shipping
UPS Ground: 3-5 business days
UPS Second Day Air: 2 business days
UPS Next-Day Air: 1 business day
International Shipping Methods*
DHL International Standard: 1-3 weeks standard
DHL International Expedited: 4-12 business days
*Orders are processed and shipped within 24 hours, Monday through Thursday.
Orders placed between 6:00AM (EST) on Fridays and 6:00AM (EST) on Mondays will be processed for shipment on Monday mornings. We do not process orders for shipment on Saturdays, Sundays, or on postal holidays!
Tracking information for standard international shipping may not update once a package leaves the US. Tracking information for expedited international shipping will be mailed out once an order has shipped.
If you are not sure what your tracking number is, please email firstname.lastname@example.org you can find the tracking number by entering your order number and email address used at checkout here: http://www.kontrolfreek.com/trackorder/ or by logging into your account and going to your recent orders: https://www.kontrolfreek.com/sales/order/history/
If you're still unable to locate your tracking information please contact us at email@example.com
Customer care hours are 9:00AM - 5:00PM (EST) Monday through Friday.