Domestic DHL shipping takes approximately 3-8 business days (Monday-Friday) for standard shipping. UPS Ground takes 2-5 business days, UPS Next-Day Air takes 1 business day, and UPS Second Day Air takes 2 business days.
International shipping takes approximately 1-3 weeks standard, or 4-12 business days expedited, to be delivered once the order has been shipped from our fulfillment center.
If you are not sure what your tracking number is, you can find the tracking number by entering your order number and email address used at checkout here: http://www.kontrolfreek.com/trackorder/ or by logging into your account and going to your recent orders: https://www.kontrolfreek.com/sales/order/history/
Orders are processed and shipped within 24 hours, Monday through Thursday. Orders placed between 6:00am (EST) on Fridays and 6:00am (EST) on Mondays will be processed for shipment on Monday mornings. We do not process orders for shipment on Saturdays, Sundays, or on postal holidays.
Tracking information for standard international shipping may not update once a package leaves the US. Tracking information for expedited international shipping will be mailed out once an order has shipped.
Customer care hours are 8:00am - 5:00pm (EST) Monday through Friday.