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Where is my Order?

Domestic Shipping Methods*

DHL: Shipping takes approximately 3-8 business days (Monday-Friday) for standard shipping

UPS Ground: 3-5 business days

UPS Second Day Air: 2 business days

UPS Next-Day Air: 1 business day

 

International Shipping Methods*

DHL International Standard: 1-3 weeks standard

DHL International Expedited: 4-12 business days

*Orders are processed and shipped within 24 hours, Monday through Thursday. 

 

Orders placed between 6:00AM (EST) on Fridays and 6:00AM (EST) on Mondays will be processed for shipment on Monday mornings. We do not process orders for shipment on Saturdays, Sundays, or on postal holidays!

 

Tracking

Tracking information for standard international shipping may not update once a package leaves the US. Tracking information for expedited international shipping will be mailed out once an order has shipped.

If you are not sure what your tracking number is, please email customercare@kontrolfreek.com you can find the tracking number by entering your order number and email address used at checkout here: http://www.kontrolfreek.com/trackorder/ or by logging into your account and going to your recent orders: https://www.kontrolfreek.com/sales/order/history/

If you're still unable to locate your tracking information please contact us at customercare@kontrolfreek.com

Customer care hours are 9:00AM - 5:00PM (EST) Monday through Friday.

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