All orders are shipped the next business day after being placed. We do not process orders for shipment on Saturdays, Sundays, or on postal holidays.
Any orders placed on Friday, Saturday or Sunday will ship on Monday morning from our facility in Alabama, USA. All transit times below are estimates and may be affected by local conditions in your state or country of delivery.
Domestic Shipping Methods
Free Shipping Method: Orders using our Free Shipping option utilize our "UPS Standard" shipping method. Shipping takes approximately 3-8 business days (Monday-Friday) for standard shipping
UPS Standard: Shipping takes approximately 3-8 business days (Monday-Friday) for standard shipping
UPS Ground: 3-5 business days (Monday-Friday)
UPS Second Day Air: 2 business days (Monday-Friday)
UPS Next-Day Air: Delivered the next business day (Monday-Friday)
International Shipping Methods
Free Shipping Method: Orders using our Free Shipping option utilize our "UPS - International Standard" shipping method. Shipping takes approximately 1-3 weeks for delivery.
Passport Economy: 8-16 Business Days (Duties May Apply)
Passport Priority Tracked: 8-14 Business Days w/ Delivery Confirmation (Duties May Apply)
UPS - International Standard : 1-3 weeks for delivery
UPS - International Expedited: 4-12 business days (Monday-Friday)
UPS Worldwide Expedited : 3-5 business days (Monday - Friday)
UPS Worldwide Saver: Delivered the next business day (Monday - Friday)
Tracking information for international shipments using the "Free" or "UPS - International Standard" method may stop once the package departs the United States of America.
Tracking information for all orders using Passport shipping methods can reach customer support by clicking the "Get Help" bubble on the bottom right of their tracking link.
If you are not sure what your tracking number is, please check your email and email's spam filter for the tracking email that was sent to you by KontrolFreek.
If you need further information about your order, email us here!
If you can not locate your tracking number, you can find the tracking number by entering your order number and email address used at checkout here:
Or you can log into your KontrolFreek account to find your recent order tracking information here:
Customer care hours are 9:00AM - 5:00PM (EST) Monday through Friday.