KontrolFreek offers a 30 Day Limited Warranty on all products.
All KontrolFreek products are covered against defects.
Our warranty does not cover product damages that may have occurred via:
- During the transit process
- Normal wear and tear
- Misuse or abuse of the product
Additionally, the warranty does not cover damage to your controller or console as a result of the use of any KontrolFreek product.
KontrolFreek will not be liable for any indirect, incidental, or punitive damages arising from product usage.
Product replacements are only covered by the warranty of the initial purchase and do not extend the length of the warranty. If there is a problem with the warranty replacement, the customer must return the replacement to KontrolFreek to receive an additional replacement.
This warranty also applies to purchases made on our official eBay and Amazon marketplaces.
You can also check out our thumbstick life cycle guide here:
If you purchased the item(s) from an authorized reseller or distributor and the product is defective, please contact the reseller directly for an exchange or refund.
If you are unable to obtain an exchange, you may contact our customer service for further assistance.