You may return any item(s) purchased from this web site or any of our eBay listings for any reason within the first thirty (30) days from the date of shipment. We will gladly exchange your product for any of our products of equal or lesser value, or give you a full refund (excluding the shipping cost), whichever you prefer.
The returned merchandise must be sent back in its original packaging and returned in the same condition as when sold to you. We do not charge re-stocking fees.
To start the return process, simply follow the instruction provided in the following link:
Reseller (Retail) Purchases: KontrolFreek cannot accept returns or offer refunds for any reason for products purchased through a reseller or distributor. Products not purchased through KontrolFreek.com or through KontrolFreek eBay listings are to be returned to the original reseller for refunds.
Special Notes on International Orders:
- Shipping fees are non-refundable on orders returned to KontrolFreek due to incorrect or missing address information. Additional shipping charges may apply to re-ship the items to the correct address.