To return an item(s) purchased from KontrolFreek.com or from our eBay store, simply mail the item(s) you wish to return to:
801 Missouri St
Hwy. 43 South
Tuscumbia, AL 35674
Please note that the returned merchandise must be sent back in its original packaging and returned in the same condition as when sold to you.
Be sure to include your name, email, order # and reason for return with your package so we can get everything sorted out. We will contact you once we receive your return. This process typically takes 2-4 weeks.
KontrolFreek is not responsible for lost or damaged shipments, and we do not accept any returns requiring additional postage upon arrival. The customer is responsible for the costs to ship the product back to KontrolFreek. We highly recommend using a shipping method that offers package tracking.
If an exchange is requested, KontrolFreek will, at its discretion, replace the item(s) and ship to you with postage paid.
All returns will be credited, less shipping fees, only after the item has been received by KontrolFreek.
We will notify you via email once we have received the return.
Any returned or exchanged product must be returned to KontrolFreek within 30 days of the replacement shipment for credit to be applied.