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How Can I Cancel My Order?

If you would like to cancel your order please submit your cancellation request here immediately. Clicking the link will redirect you to a page that looks like the image below.

 

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Please select "I wish to CANCEL my order" as your reason before submitting your request.

 

Please keep in mind if you reach out to us outside of our customer support hours (8am-5pm EST Monday through Friday) there is a possibility that we won't available, and your order may ship before we have a chance to cancel it.

If your order has already shipped, then unfortunately, we are unable cancel the order. However, you can return the order for an exchange or a refund. 

Once your order arrives, just mail your order back to us at:

Tri-Cities Manufacturing
KontrolFreek
801 Missouri St (Hwy. 43 South)
PO Box 558
Tuscumbia, AL 35674

Be sure to include your name/email/order # and reason for return with your return so we know what to do and to whose account. We will contact you once we receive your return.

 

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