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Shipping Methods

All orders are shipped the next business day after being placed. We do not process orders for shipment on Saturdays, Sundays, or on postal holidays.  

Any orders placed on Friday, Saturday or Sunday will ship on Monday morning from our facility in Alabama, USA.  All transit times below are estimates and may be affected by local conditions in your state or country of delivery.  Please see the details below on the shipping methods we currently offer:

Domestic Shipping Methods

Free Shipping Method: Orders using our Free Shipping option utilize our "UPS Standard" shipping method.  Shipping takes approximately 3-8 business days (Monday-Friday) for standard shipping

UPS Standard: Shipping takes approximately 3-8 business days (Monday-Friday) for standard shipping

UPS Ground: 3-5 business days (Monday-Friday)

UPS Second Day Air: 2 business days (Monday-Friday)

UPS Next-Day Air: Delivered the next business day (Monday-Friday)

 

International Shipping Methods

Passport Economy: 8-16 Business Days (Duties May Apply)

Passport Priority Tracked: 8-14 Business Days w/ Delivery Confirmation (Duties May Apply)

Free Shipping Method: Orders using our Free Shipping option utilize our "UPS - International Standard" shipping method.  Shipping takes approximately 1-3 weeks for delivery.

UPS - International Standard : 1-3 weeks for delivery

UPS - International Expedited: 4-12 business days (Monday-Friday)

UPS Worldwide Expedited : 3-5 business days (Monday - Friday)

UPS Worldwide Saver: Next business day delivery by the end of day to Canada; Second business day delivery by end of day to Mexico and major metropolitan areas worldwide; Day-definite delivery by the end of the business day to other locations worldwide, depending on destination.

When ordering from other countries, customers will be responsible for paying customs fees associated with their order.

 

Tracking

Tracking information for all orders using Passport shipping methods can reach customer support by clicking the "Get Help" bubble on the bottom right of their tracking link.

If you are not sure what your tracking number is, please check your email and email's spam filter for the tracking email that was sent to you by KontrolFreek.  If you need further information about your order please submit an email here.

 If you can not locate your tracking number, you can find the tracking number by entering your order number and email address used at checkout here: 

http://www.kontrolfreek.com/trackorder/ 

Or you can log into your KontrolFreek account to find your recent order tracking information here:

 https://www.kontrolfreek.com/sales/order/history/ 

 

Customer care hours are 9:00AM - 5:00PM (EST) Monday through Friday.

 
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