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KontrolFreek Shipping Policy

Domestic Shipping Methods*

UPS Domestic: 3-8 business days (Monday-Friday)

UPS Ground: 3-5 business days

UPS Second Day Air: 2 business days

UPS Next-Day Air: 1 business day

USPS First Class: 3-4 business days

Fedex 2-Day: 2 business days

International Shipping Methods*

Free Shipping: 8-16 business days

Passport Priority: 4-12 business days

UPS Worldwide Expedited : 3-5 business days (Monday - Friday)

UPS Worldwide Saver: Delivered within 1-3 business days (Monday - Friday) depending on destination

Orders placed between 5:00AM (EST) on Fridays and 5:00AM (EST) on Mondays will be processed for shipment on Monday mornings. We do not process orders for shipment on Saturdays, Sundays, or on postal holidays!

When ordering from outside of the United States, customers are responsible for paying any and all customs fees associated with the importing of your order as described by the laws of your country.

COUNTRY SPECIFIC UPDATES:

AUSTRALIA: Expect major delays due to bushfires. Many Post Offices remain closed until further notice.
CANADA:
Expect delays due to inclement weather in West British Columbia, Central and Eastern Newfoundland, Central and South West Nova Scotia, Cape Breton, and Prince Edward Island.
FRANCE:
La Poste has advised of a national strike affecting public sectors in France. Delays will occur, and there is no current end date known.
NORWAY:
Updates to the schedule of the abolishment of the tax exemption for all goods entering the country.
BRAZIL:
Brazil Post has informed us of delays resulting from a significant increase in inbound volumes
IRAQ:
Effective 13 January 2020, the Department of Defense Military Postal Service Agency has requested USPS to temporarily suspend mail acceptance for the the DoD military ZIP Codes transiting through / destinating to Bagdad Airport.
PUERTO RICO:
Due to a 6.4 magnitude earthquake, Post Offices in Puerto Rico are closed until further notice.

FREE SHIPPING EXCLUSIONS

We currently do not offer free shipping to the following countries. 

  • Mexico
  • Russia
  • Brazil
  • Puerto Rico
  • Saudi Arabia
  • South Africa
  • United Arab Emirates 

SHIPPING EXCLUSION COUNTRIES

We currently do not offer shipping options to the following countries. 

  • Cuba
  • Iran
  • North Korea
  • Lebanon
  • South Sudan
  • Sudan
  • Syria 

 Track your orders HERE!


*Customer shipping with standard international shipping will have slower tracking updates once the package has departed the US.

Please reach out to customercare@kontrolfreek.com with any additional questions.

Customer Service Hours are 9:00am - 5:00pm (EST) Monday - Friday.

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