KontrolFreek Shipping Policy

 

COVID-19 SHIPPING UPDATE (Updated 6/5/2020)

We are working quickly to get KontrolFreek gear out the door. To ensure the safety and health of our employees and our community, we are taking necessary precautions in our warehouse to prevent the spread of COVID-19. Due to this, there may be a slight delay in processing your order, but shipping remains on-time. You will receive a shipping confirmation as soon as your gear is on the way! 

Please allow 3-8 business days for domestic orders to arrive, and 3-4 weeks for all international orders.

You will find general updates for your country below. If you have any questions, our customer care team is here to chat: [e-mail]. 

-------------------------------------------------------------------------------------------------------

Australia:

Due to major delays in the Australia Post network, they have deployed a number of measures to help clear backlogs and speed the delivery of imported parcels:

• Operation of their processing facilities is now 7 days a week 
• Repurposed and opened 15 new processing and delivery facilities
• 600 new casual staff members have been hired to operate network and call centers
• 2000+ postal workers have been added to deliver more parcels
• Postal vans are now in-use for all postal workers to utilize Australia's road network to ensure parcel delivery in lieu of cancelled domestic flights

Canada: 3-4 weeks (no hand-to-hand delivery); you can read more via Canada Post's official website.

United Kingdom: Royal Mail for DDU Shipments: Per Royal Mail, normal deliveries and collections should take place in all parts of the UK.

SUSPENDED DELIVERY:

Some countries are beginning to suspend delivery services. The US Postal Service will continue to accept and process mail destined for the aforementioned countries. This mail will be held within the USPS network and will be delivered once mail service is restored. However, KontrolFreek recommends customers from the following countries not place orders for the time being until we have been alerted that services are resumed.

FULL SUSPENSION OF SERVICES:

Spain

South Africa

Algeria

American Samoa

Angola

Argentina

Azerbaijan

Bahamas

Bahrain

Bangladesh

Benin

Bermuda

Bolivia

Botswana

British Virgin Islands

Burkina Faso

Burundi

Cameroon

Cape Verde

Cayman Islands

Chad

Chile

Congo

Cook Islands

Costa Rica

Cuba

Curacao

Democratic Republic Of The Congo

Dominican Republic

East Timor

Ecuador

Egypt

Ethiopia

Faroe Islands

Fiji

French Polynesia

Gambia

Ghana

Grenada

Guatemala

Guinea

Guinea Bissau

Guyana

Haiti

Honduras

India

Iraq

Kazakhstan

Kenya

Kiribati

Kuwait

Kyrgyzstan

Laos

Latvia

Lebanon

Lesotho

Liberia

Libya

Libyan Arab Jamahiriya

Madagascar

Malawi

Maldives

Mauritania

Mauritius

Mongolia

Morocco

Mozambique

Namibia

Nepal

Nigeria

Oman

Pakistan

Panama

Papua New Guinea

Paraguay

Peru

Philippines

Republic Of Congo

Rwanda

Samoa

Senegal

Seychelles

Sierra Leone

Sint Maarten

Solomon Islands

South Africa

South Sudan

Sri Lanka

St. Marten

Sudan

Suriname

Swaziland

Swaziland (Eswatini)

Tajikistan

Tansania

Tanzania

Timor-Leste

Tonga

Tunisia

Turks & Caicos

Uganda

Uruguay

Vanuatu

Venezuela

Yemen

Zambia

Zimbabwe

Partial discontinuation of delivery services:

Chile: International inbound mail addressed to Easter Island will no longer be accepted

Orders placed between 5:00AM (EST) on Fridays and 5:00AM (EST) on Mondays will be processed for shipment on Monday mornings. We do not process orders for shipment on Saturdays, Sundays, or on postal holidays!

When ordering from outside of the United States, customers are responsible for paying any and all customs fees associated with the importing of your order as described by the laws of your country.

FREE SHIPPING EXCLUSIONS

We currently do not offer free shipping to the following countries. 

• Mexico
• Russia
• Brazil
• Puerto Rico
• Saudi Arabia
• South Africa
• United Arab Emirates 

 Track your orders HERE!

*Customer shipping with standard international shipping will have slower tracking updates once the package has departed the US.

Customer Service Hours are 9:00am - 5:00pm (EST) Monday - Friday.