COVID-19 SHIPPING UPDATE (Updated 6/5/2020)
Due to major delays in the Australia Post network, they have deployed a number of measures to help clear backlogs and speed the delivery of imported parcels:
- Operation of their processing facilities is now 7 days a week
- Repurposed and opened 15 new processing and delivery facilities
- 600 new casual staff members have been hired to operate network and call centers
- 2000+ postal workers have been added to deliver more parcels
- Postal vans are now in-use for all postal workers to utilize Australia's road network to ensure parcel delivery in lieu of cancelled domestic flights
Canada: 3-4 weeks (no hand-to-hand delivery); you can read more via Canada Post's official website.
United Kingdom: Royal Mail for DDU Shipments: Per Royal Mail, normal deliveries and collections should take place in all parts of the UK.
Some countries are beginning to suspend delivery services. The US Postal Service will continue to accept and process mail destined for the aforementioned countries. This mail will be held within the USPS network and will be delivered once mail service is restored. However, KontrolFreek recommends customers from the following countries not place orders for the time being until we have been alerted that services are resumed.
FULL SUSPENSION OF SERVICES:
British Virgin Islands
Democratic Republic Of The Congo
Libyan Arab Jamahiriya
Papua New Guinea
Republic Of Congo
Turks & Caicos
Partial discontinuation of delivery services:
Chile: International inbound mail addressed to Easter Island will no longer be accepted
Orders placed between 5:00AM (EST) on Fridays and 5:00AM (EST) on Mondays will be processed for shipment on Monday mornings. We do not process orders for shipment on Saturdays, Sundays, or on postal holidays!
When ordering from outside of the United States, customers are responsible for paying any and all customs fees associated with the importing of your order as described by the laws of your country.
FREE SHIPPING EXCLUSIONS
We currently do not offer free shipping to the following countries.
- Puerto Rico
- Saudi Arabia
- South Africa
- United Arab Emirates
Track your orders HERE!
*Customer shipping with standard international shipping will have slower tracking updates once the package has departed the US.
Customer Service Hours are 9:00am - 5:00pm (EST) Monday - Friday.