COVID-19 SHIPPING RESTRICTIONS (Updated 3/27/2020)
We've outlined expected delivery delays for select countries with high customer populations impacted by the spread of COVID-19 below:
Australia: Australia Post has advised that written proof of delivery is suspended, until further notice, for inbound items. Expect delays in delivery.
Canada: 1 - 3 business days (no hand-to-hand delivery); you can read more via Canada Post's official website.
United Kingdom: Royal Mail for DDU Shipments: Per Royal Mail, normal deliveries and collections should take place in all parts of the UK.
SUSPENDED DELIVERY:
Some countries are beginning to suspend delivery services. The US Postal Service will continue to accept and process mail destined for the aforementioned countries. This mail will be held within the USPS network and will be delivered once mail service is restored. However, KontrolFreek recommends customers from the following countries not place orders for the time being until we have been alerted that services are resumed.
FULL SUSPENSION OF SERVICES:
SPAIN
SOUTH AFRICA
CAYMAN ISLANDS
CYPRUS
DJIBOUTI
ECUADOR
FRENCH POLYNESIA
KUWAIT
LEBANON
MALDIVES
MOLDOVA
MYANMAR
PANAMA
PERU
PHILIPPINES
SRI LANKA
SURINAME
TUNISIA
Partial discontinuation of delivery services:
Chile: International inbound mail addressed to Easter Island will no longer be accepted
Domestic Shipping Methods*
UPS Domestic: 3-8 business days (Monday-Friday)
UPS Ground: 3-5 business days
UPS Second Day Air: 2 business days
UPS Next-Day Air: 1 business day
USPS First Class: 3-4 business days
Fedex 2-Day: 2 business days
International Shipping Methods*
Free Shipping: 8-16 business days
Passport Priority: 4-12 business days
UPS Worldwide Expedited : 3-5 business days (Monday - Friday)
UPS Worldwide Saver: Delivered within 1-3 business days (Monday - Friday) depending on destination
Orders placed between 5:00AM (EST) on Fridays and 5:00AM (EST) on Mondays will be processed for shipment on Monday mornings. We do not process orders for shipment on Saturdays, Sundays, or on postal holidays!
When ordering from outside of the United States, customers are responsible for paying any and all customs fees associated with the importing of your order as described by the laws of your country.
FREE SHIPPING EXCLUSIONS
We currently do not offer free shipping to the following countries.
- Mexico
- Russia
- Brazil
- Puerto Rico
- Saudi Arabia
- South Africa
- United Arab Emirates
SHIPPING EXCLUSION COUNTRIES
We currently do not offer shipping options to the following countries.
- Cuba
- Iran
- North Korea
- Lebanon
- South Sudan
- Sudan
- Syria
Track your orders HERE!
*Customer shipping with standard international shipping will have slower tracking updates once the package has departed the US.
Please reach out to customercare@kontrolfreek.com with any additional questions.
Customer Service Hours are 9:00am - 5:00pm (EST) Monday - Friday.
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