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KontrolFreek Shipping Policy

 COVID-19 SHIPPING UPDATE (Updated 9/12/2020)

We are working quickly to get KontrolFreek gear out the door. To ensure the safety and health of our employees and our community, we are taking necessary precautions in our warehouse to prevent the spread of COVID-19. Due to this, there may be a slight delay in processing your order. You will receive a shipping confirmation as soon as your gear is on the way! 
Please allow 3-8 business days for domestic orders to arrive, and 3-4 weeks for all international orders.
You will find general updates for your country below. If you have any questions, our customer care team is here to chat: customercare@kontrolfreek.com. 
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IMPORTANT INFORMATION FOR AUSTRALIAN CUSTOMERS:

Delays in Australia continue due to a combination of 3 factors:

  • Reduction in flights from the USA to Australia. All carriers are working to secure additional uplift to service Australia and New Zealand over the next few weeks.
  • Reduction in staff to maintain social distancing at all USPS ISCs -- most are working with up to a 30% reduction in staffing, specifically Chicago (ORD) and Los Angeles (LAX).
  • Australia Post has also reduced its staffing to maintain social distancing practices, which means that once the parcels make it to Australia, they are slow to be processed and delivered.

Melbourne: Please be aware that over the next 5-6 weeks during the COVID lockdown in Melbourne there will be delays with freight in and out of Melbourne. Under Government regulations, Australia Post has to decrease its staff by 10% which during peak hours in a day represents 33% less staff to process freight.
Due to these restrictions, it will mean shipments going out and into Melbourne will take longer to be processed which will result in delivery delays. Please be aware that normal ETAs will not apply, we anticipate it will add at 3 day to deliveries.


Medical freight and PPE equipment will be given priority during this time.

 

Sydney: Expect up to a 10 day delay in processing as a backlog of parcels is cleared in Sydney. 


Australia Post has advised that written proof of delivery is suspended, until further notice, for inbound items. Expect delays in delivery.

New Zealand

Significant Delays Expected 

 

There are major international delivery delays with parcels arriving in to NZ from overseas due to insufficient airfreight capacity and government restrictions. Items shipped to New Zealand are delayed at least 5 business days. 

 

SUSPENDED DELIVERY:

Some countries are beginning to suspend delivery services. The US Postal Service will continue to accept and process mail destined for the aforementioned countries. This mail will be held within the USPS network and will be delivered once mail service is restored. However, KontrolFreek recommends customers from the following countries not place orders for the time being until we have been alerted that services are resumed.

FULL SUSPENSION OF SERVICES:

Spain

South Africa

American Samoa

Azerbaijan

Bahamas

Bangladesh

Bolivia

Botswana

Cambodia

Cayman Islands

Chad

Cook Islands

Costa Rica

Cuba

East Timor

Ecuador

French Polynesia

Grenada

Guatemala

Guinea

Honduras

India

Iraq

Jordan

Kiribati

Kuwait

Kyrgyzstan

Laos

Latvia

Lebanon

Liberia

Libya

Libyan Arab Jamahiriya

Madagascar

Malawi

Mauritius

Mongolia

Myanmar

Oman

Panama

Papua New Guinea

Republic Of Congo

Samoa

Senegal

Seychelles

Sierra Leone

Sint Maarten

Solomon Islands

South Africa

South Sudan

Swaziland

Tajikistan

Timor-Leste

Turks & Caicos

United Arab Emirates

Vanuatu

Venezuela

Yemen

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Orders placed between 5:00AM (EST) on Fridays and 5:00AM (EST) on Mondays will be processed for shipment on Monday mornings. We do not process orders for shipment on Saturdays, Sundays, or on postal holidays!

When ordering from outside of the United States, customers are responsible for paying any and all customs fees associated with the importing of your order as described by the laws of your country.

 

 

FREE SHIPPING EXCLUSIONS

We currently do not offer free shipping to the following countries. 

  • Mexico
  • Russia
  • Brazil
  • Puerto Rico
  • Saudi Arabia
  • South Africa
  • United Arab Emirates 

 Track your orders HERE!

*Customer shipping with standard international shipping will have slower tracking updates once the package has departed the US.

Customer Service Hours are 9:00am - 5:00pm (EST) Monday - Friday.

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