COVID-19 SHIPPING UPDATE (Updated 5/7/2021)
IMPORTANT INFORMATION FOR CUSTOMERS:
Canada
Significant Delays Continue
Canada Post is reporting delays out of both the East Coast & West Coast USA facilities into Canada:
- In Vancouver, Canada Post is reporting they are backlogged by 18 trucks, down from 27 trucks last week.
- In Toronto and Ontario, multiple COVID-19 cases have been reported by staff, leading to truck backlogs. As of this morning, Toronto has reported a backlog of 19 trucks.
- Montreal is currently experiencing a backlog of 28 trucks. Canada Post anticipates a delay of 10 business days.
Parcels being delivered by Canada Post may be delayed 2-3 weeks as employees at the Toronto processing plant work in shifts alongside a mandatory 14-day quarantine.
United Kingdom
Continued Delays due to COVID-19
Delays are continuing to be observed in the United Kingdom as the country continues widespread restrictions due to a new strain of coronavirus detected in southeast England. There are delays at the UK/France border, a major hub in Europe, and many countries have banned flights from the UK to enter the border. This can lead to delivery past the estimated delivery date on the recipients tracking page.
Sweden
Continued Delays due to COVID-19
We have been notified that customs in Sweden is delayed by up to five (5) business days due to COVID-19. This can lead to delivery past the estimated delivery date on the recipients tracking page.
Belgium Delays
Expect delays due to national strike and high parcel volume
There is a national strike of postal workers in Belgium that has caused a backlog in parcel delivery volume. The strike will end in the next week, and all parcels are being prioritized for delivery when postal workers return to their normal schedule.
France Delays
Expect delays due to new COVID-19 lockdown measures
In an effort to control the spread of the new UK variant of COVID-19, the French government implemented a new lockdown as of 05 April 2021.
Delays will occur as there is a National Curfew in effect for the hours of 6:00 am through 6:00 PM for a minimum of 4 weeks.
Azerbaijan
Delays Observed
Passport is monitoring significant delays in Azerbaijan. These delays have led to delivery up to 3 months past the estimated delivery dates on the customers tracking page.
Destination Country Scanning Issues
We have been alerted that some destination countries practicing contactless delivery have suspended written proof of delivery, which means that accurate delivery scan data may not be provided.
This applies to parcels bound for Australia, Canada, Hong Kong, The Netherlands, Singapore, and Russia.
United Arab Emirates
DDU Service: Delays Continue
Passport is continuing to monitor significant delays in the United Arab Emirates at the DDU Service Level. Delays for DDU packages can lead to delivery 4-6 weeks after the Expected Delivery Dates on the customers tracking page.
Australia
Expect delays after flooding closures and COVID-19 lockdown
Flooding and extreme weather conditions across New South Wales (NSW) and Queensland (QLD) closed several post offices in Australia, impacting the ability for carriers in Australia to transport mail and parcels. Australia also lifted their lockdown on April 1, 2021, which created further delays. Please expect delivery delays.
Australia Post has advised that written proof of delivery is suspended, until further notice, for inbound items. Expect delays in delivery.
New Zealand
Significant Delays Continue
Expect delays of up to 15 business days
There are major international delivery delays with parcels arriving in to NZ from overseas due to insufficient airfreight capacity and government restrictions. Items shipped to New Zealand are delayed up to 15 business days.
Destination Country Scanning Issues
We have been alerted that some destination countries practicing contactless delivery have suspended written proof of delivery, which means that accurate delivery scan data may not be provided.
This applies to parcels bound for Australia, Canada, Hong Kong, The Netherlands, Singapore, and Russia.
SUSPENDED DELIVERY:
Some countries are beginning to suspend delivery services. The US Postal Service will continue to accept and process mail destined for the aforementioned countries. This mail will be held within the USPS network and will be delivered once mail service is restored. However, KontrolFreek recommends customers from the following countries not place orders for the time being until we have been alerted that services are resumed.
FULL SUSPENSION OF SERVICES:
American Samoa
Angola
Argentina
Azerbaijan
Bangladesh
Botswana
Cambodia
Chad
Cook Islands
Costa Rica
Cuba
East Timor
French Polynesia
Grenada
Guatemala
Guinea
Honduras
India
Kuwait
Latvia
Lebanon
Liberia
Libya
Libyan Arab Jamahiriya
Madagascar
Martinique
Mauritius
Mexico
Mongolia
Myanmar
Oman
Panama
Portugal
Papua New Guinea
Republic Of Congo
Reunions (Bourbon)
Samoa
Senegal
Seychelles
Sierra Leone
Sint Maarten
Solomon Islands
South Africa
South Sudan
Tajikistan
Timor-Leste
Turks & Caicos
United Arab Emirates
Vanuatu
Western Samoa
Yemen
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Orders placed between 5:00AM (EST) on Fridays and 5:00AM (EST) on Mondays will be processed for shipment on Monday mornings. We do not process orders for shipment on Saturdays, Sundays, or on postal holidays!
When ordering from outside of the United States, customers are responsible for paying any and all customs fees associated with the importing of your order as described by the laws of your country.
FREE SHIPPING EXCLUSIONS
We currently do not offer free shipping to the following countries.
- Mexico
- Russia
- Brazil
- Puerto Rico
- Saudi Arabia
- South Africa
- United Arab Emirates
Track your orders HERE!
*Customer shipping with standard international shipping will have slower tracking updates once the package has departed the US.
Customer Service Hours are 9:00am - 5:00pm (EST) Monday - Friday.
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